Terms & Conditions

CANCELLATIONS

We understand that circumstances may arise where you must cancel or reschedule a service. If this is the case, we request that you inform us with adequate notice due to limited availability of our trainers. To reschedule or cancel a service, you may contact us by emailing info@dogcomplex.au.

We require a minimum of 24 hours notice for resheduling or cancellation. Clients who reschedule or cancel a service with greater than 24 hours notice will be able to do so at no additional cost. Cancellations that occur within 24 hours of a scheduled service will incur a $50 cancellation fee, which will be charged by credit to the client's nominated payment method, or in the event that there is no existing nominated payment method, must be paid in full within 7 days after invoicing.

CONFIDENTIALITY

We take your privacy seriously. All personal information will be kept strictly confidential, and will not be forwarded, sold, or made available in any way to any third party. Contact information may be used for communicating information regarding a scheduled service, or for communication of promotional materials. All communications regarding promotional materials will include a method of opting-out of further communication.

Any transmitted materials other than personal information, as well as any images, audio, or video recordings of your dog captured during a class or training session are considered non-confidential, and may be used for marketing purposes. Images or videos where the face of a client is visible will not be reproduced without explicit consent from the client.

DISCLAIMER

While we exercise every precaution to keep clients and their dogs safe during classes and training sessions, there is an inevitable risk of injury to the person, dog, property, and other dogs or persons. By participating in any service offered by Dog Complex Dog Trainers, the dog owner accepts full liability for all claims of injury, cost, expenses, or damage caused by the owner's dog while under the care of our trainers. It is the responsibility of the dog owner to ensure that the dog is fully vaccinated and is in good health prior to participation in our services. The advice and any physical materials provided as part of our services are for general information only, and we do not accept any liability for actions taken based on this information.

WEBSITE TERMS OF USE

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

Our website may contain links to third-party websites or services that are not owned or controlled by Dog Complex. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. Dog Complex will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We endeavour to keep the information published on our website up-to-date and accurate, and this information is published in good faith. However, the information on the website does not constitute legal or professional advice, and we will not accept any liability for actions arising from its use.